The Merchant Portal hierarchy consists of an Organization which has a Merchant or multiple Merchants. An Organization may have multiple Merchants if there is a single Master Service Agreement but multiple Web Service Accounts (WSA) are required or there are other business requirements that would drive this need.

If the same Web Service Account can be used but the Merchant wants to divide their B2B Gateway Users by business groups/divisions, then only one Merchant is needed in the Portal and the groupings can be achieved by using Subdivisions.

 
Single WSA account scenario

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Two WSA account scenario and

PA acting as backup AM for Merchant

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You can view the Organization structure via menu path Settings | Merchant Profile | Organization. In the following example, Widgets Training Inc. Organization has 4 Merchants. The Merchant with the green background was the first Merchant that was created when the Organization was created.

orgStructureExample